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I will offer to redo your order or provide a refund if the item was damaged upon shipment but, you must show proof of the damaged item.

If you would like to cancel your order before shipment then, a refund would be sent to your bank account within 2-3 business days

The processing time for my items are 10 business days. Most of the time, I ship my items out within a week unless I am going out of town or have a family emergency. Please keep in mind that all of my items are done by myself and are handcrafted. Meaning that not every item will be perfect but, I am a bit of a perfectionist so, I will strive to make every item as perfect as I can.